Terms & Conditions

About these terms

These Terms & Conditions apply when you browse TravelVerse, send an enquiry, submit a travel request, receive a quote, make a payment, or use a confirmed service arranged or coordinated through TravelVerse. TravelVerse is the public name used by a travel business registered in The Netherlands. You can contact TravelVerse at hello@travelverseglobal.com.

Dutch law applies to these terms, subject to mandatory consumer protections and any applicable rules about jurisdiction. These terms work together with the service details, supplier terms, and cancellation or payment information shown in an applicable quote or confirmation. If a service-specific document addresses a point in more detail, that document governs that point to the extent permitted by law.

TravelVerse's role

TravelVerse provides a platform and travel coordination or arrangement experience. Depending on the service, TravelVerse may present travel information, receive an enquiry or request, coordinate with a third-party supplier, communicate a quote, or send service information to you.

An underlying stay, flight, vehicle, or driver service may be provided by a third-party supplier, airline, accommodation provider, or mobility provider. The responsible provider's terms, instructions, and legal duties may apply to that underlying service. The applicable confirmation should identify the relevant provider and the service details available at the time.

Key meanings

The following words describe different stages of a TravelVerse interaction:

• Browsing means viewing TravelVerse pages or service information without sending a service request.
• An enquiry is a question or request for information. It does not reserve a service or create a contract for travel.
• A request is information submitted for TravelVerse or a relevant provider to consider. A request is not automatically accepted or confirmed.
• A quote is a proposed service, price, or set of terms provided for consideration. Prices, availability, and conditions can change until the applicable acceptance or confirmation step is complete.
• A payment reference is an identifier or status supplied by the payment process. It is not the same as a confirmation and does not mean that a service has been accepted.
• A confirmation is a written message or document that expressly identifies a service as confirmed. Account access, a search result, a quote, or a payment attempt is not a confirmation by itself.

Requests and confirmations

A request allows TravelVerse to consider the details you provide and, where relevant, contact a supplier. TravelVerse may need to check availability, information, payment status, or other service conditions before it can confirm anything. You should rely on a service only when you have received the written confirmation for that service.

Creating an account, completing a form, sending an enquiry, seeing a price, or receiving an automated acknowledgement does not create a booking, hold a fare, assign a provider, or guarantee availability. The confirmation and the terms shown with it identify what has been accepted and what remains subject to provider rules.

Accommodation

Accommodation requests require TravelVerse acceptance and verified payment before TravelVerse issues a confirmation. Until both steps are complete, availability, price, property acceptance, and stay details are not confirmed.

The supplier cancellation, modification, refund, property, and conduct terms shown with the relevant confirmation control the stay. TravelVerse cannot promise a universal cancellation window, refund period, or fee across all properties. The applicable confirmation is the place to check the rules for your stay.

If a property or supplier issue occurs, contact TravelVerse promptly through the Support Center or at hello@travelverseglobal.com and keep the confirmation and relevant provider messages available. TravelVerse will explain the available next step or pass the request to the relevant party where appropriate. Nothing in these terms removes a mandatory consumer right or a provider's legal duty.

Flights, booking, and ticketing

TravelVerse provides flight search, fare selection, booking assistance, and ticketing services where those services are offered through the relevant airline or ticketing provider. Search results, fares, availability, schedules, and fare rules can change until the booking is accepted and ticket issuance is completed.

A search result, selected itinerary, quote, or payment attempt is not itself a booking, held fare, seat, or ticket. A flight booking is confirmed only when TravelVerse or the relevant ticketing provider sends written confirmation with the applicable booking and ticket information, such as a booking reference or ticket number when issued.

After ticket issuance, the applicable airline, fare, ticket, and provider conditions govern changes, cancellations, exchanges, refunds, no-shows, baggage, and passenger obligations, subject to mandatory consumer rights. TravelVerse can assist with the booking and ticketing process and communicate applicable conditions, but cannot guarantee airline acceptance, seat assignment, schedule operation, boarding, entry permission, or a particular refund outcome.

Check your confirmation and the current instructions from the airline and relevant authorities before travelling.

Ground Mobility

Ground Mobility uses a manual request and quote process. A request or quote is not provider confirmation, automatic assignment, dispatch, tracking, or a guarantee that a vehicle, driver, route, or time will be available.

A ground mobility service exists only after you receive written confirmation with the relevant service details. Those details may include the provider, vehicle or service description, collection information, timing, price, and applicable changes or cancellation terms. If any detail is missing or different from what you expected, contact TravelVerse before relying on the service.

Your responsibilities

You must provide accurate and complete information that is needed for the requested service. This includes traveller and passenger names as they appear on relevant documents, dates, destinations, contact details, accessibility or mobility information that you choose to share for a service need, and any other information requested in the applicable flow.

• Use TravelVerse lawfully and only for yourself or a person you are authorised to assist.
• Check that passports, visas, entry permissions, health documents, insurance, and other travel documents meet the requirements that apply to your journey.
• Authorise payment only when you understand what the relevant quote or confirmation covers, and keep your account and contact details current.
• Read the instructions from the relevant airline, accommodation provider, supplier, driver, or mobility provider and arrive with the documents and information they require.
• Tell TravelVerse promptly if a name, date, route, contact detail, or other material request detail is wrong or has changed.

Prices and payment

Displayed amounts, currencies, availability, taxes, and fees may change before a quote or confirmation is accepted. Only the applicable quote or confirmation shows the amount and any taxes or fees that apply to the service at that stage. Do not assume that an amount shown during browsing remains available until confirmation.

Payment details are handled through the relevant provider-hosted payment experience. TravelVerse may retain a payment reference and payment status for administration, support, accounting, or dispute handling, but the current design is not to retain raw payment-card data. A payment attempt or pending status does not by itself confirm a service.

Payment timing, currency, accepted method, taxes, and any provider charge are governed by the information shown in the applicable quote or confirmation. No fee, surcharge, or refund amount is created by these terms unless it is shown in the applicable service information or required by law.

Changes, cancellations, disruptions, and refunds

Changes, cancellations, disruptions, and refunds are handled according to the applicable confirmation and the relevant supplier, airline, accommodation, or mobility-provider terms. Those terms can differ by service and may depend on what the provider has accepted.

Contact TravelVerse promptly when you need to change or cancel a request, when a provider changes a service, or when a disruption affects your journey. TravelVerse can explain the route shown in your confirmation and, where appropriate, pass your request to the relevant provider. TravelVerse does not invent a universal deadline, cancellation fee, refund window, credit, or remedy for services with different provider terms.

Mandatory consumer protections and any non-excludable rights continue to apply. If a confirmation gives you a specific cancellation, refund, or complaint route, follow that route as well as contacting TravelVerse where the platform is involved.

Complaints and support

For an existing account, request, payment status question, or service problem, use the Support Center when possible so the relevant context can be connected to your message. You can also email hello@travelverseglobal.com. Include the service, request or confirmation reference if available, what happened, and the outcome you are seeking.

TravelVerse will consider a complaint in light of the information available, the applicable confirmation, and the responsibilities of the relevant provider. A support message does not change a supplier's terms or create a promise of a particular result or response time.

Travel information is not a guarantee

TravelVerse may provide general information about visas, entry requirements, health, security, borders, carriers, destinations, or travel planning. This information can change and may not reflect your personal circumstances or the latest decision by an authority, carrier, or destination.

Travel information on TravelVerse is not official clearance, immigration advice, medical advice, legal advice, or a guarantee that you will be admitted, permitted to board, accepted by a carrier, or allowed to enter a destination. Check the current instructions from the relevant government authority, carrier, provider, and qualified professional before travelling. You remain responsible for carrying the documents and permissions required for your journey, without shifting any legal duty held by a provider or authority.

Acceptable use

You may use TravelVerse for genuine travel research, planning, support, and service requests. You must not use it to commit fraud, impersonate another person, submit information without authority, interfere with the website or an account, introduce malicious code, bypass access controls, scrape or copy material at scale, reverse engineer the service, mislead a supplier or traveller, or break the law.

If you notice an account or service being used in a way that creates a security or safety concern, contact TravelVerse at hello@travelverseglobal.com without sending passwords, full payment-card details, or unnecessary travel documents.

Privacy and intellectual property

TravelVerse handles personal data as described in the Privacy Policy. The policy explains the categories of information that may be relevant to a request, the reasons for using it, provider sharing, rights, and contact routes.

TravelVerse and its licensors retain rights in the TravelVerse name, lockup, writing, visual materials, software, and other content, subject to any third-party rights. You may view and use the public pages for personal or internal travel planning. You must not reproduce, modify, distribute, sell, or commercially exploit TravelVerse materials without permission, unless the law gives you a right to do so.

Suspension and termination

TravelVerse may limit or suspend access to a website or account when this is reasonably necessary for security, legal compliance, misuse prevention, or protection of the service and its users. Where a restriction affects an accepted service, TravelVerse will use the available contact route to explain what can be explained and the applicable confirmation or provider terms remain relevant.

You may stop using the website or ask about closing an account through the available support route. Ending access does not cancel a confirmed service automatically, and it does not remove rights or obligations that arose before access ended.

Changes and notices

TravelVerse may update these terms when the service, law, provider arrangements, or customer information changes. The date at the top of this page identifies the current version. If a change affects an existing confirmed service, the applicable confirmation and mandatory legal protections continue to guide that service unless the law requires a different result.

TravelVerse may give notices through the website, an account, email, the Support Center, or the contact details associated with a request. Keep those details current so important service information can reach you.

Liability and applicable law

TravelVerse does not control every action, omission, schedule, fare, property condition, vehicle, driver, or decision of an independent supplier, airline, accommodation provider, or mobility provider. Responsibility for the underlying service remains subject to the provider's terms and applicable law. This does not remove any duty TravelVerse has accepted, any duty held by a provider, or any mandatory consumer protection.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, deliberate misconduct, or other matters protected by mandatory law. Any limitation or allocation of responsibility applies only to the extent permitted by law.

These terms are governed by Dutch law, subject to mandatory consumer protections and applicable jurisdiction rules. For questions about these terms, contact hello@travelverseglobal.com.